Sales Foundation

Jewelry 101

Sales Strategies

Artist Training

Designers

How To


Processes & Procedures - Basic

What are the tasks that all gallery staff needs to know?
What will help eliminate confusion and error?

01 Interview: Monday Moring Orientation

02 Interview: Three Locations & Web Overview

Quickbooks POS Basic Overview

03 Interview: POS Search & Filter

Entering Sales

11 Give a Discount

12 Interview: Exchanges And Returns

16 Interview: Special Orders

19 Interview: Promo Codes

Other POS Functions

26 Interview: Taking Inventory

28 Interview: Transfers

The Website

32 Interview: Using Web For Sales

33 Interview: Web and POS Inventory Structure

General Inventory Notes

35 Interview RTV Return to Vendor

36 Interview: How to Read Monique ALUs

37 Interview: Moving and Ordering Inventory

38 Interview: Shutting Down POS

39 Interview: The File Exchange

40 Interview General Protocol Notes


Processes & Procedures - Intermediate

What are the daily tasks for which really only inventory is responsible? Some of these things might be passed down to gallery, but only a few people would be trained on each task. Basically, not everyone is doing this stuff.

Quickbooks POS Intermediate Overview

41 Interview: Backing up POS

Clienteling Assistance

47 Interview: Pulling Reports for Clienteling & Events

The Website

50 Interview: Packaging & Shipping a Web Order

51 Interview: Keeping Web Numbers Updated

53 Interview: Entering Web Sales into POS

Inventory

62 Interview: The Importance of Tracking Inventory..

Other POS Functions

64 Interview: Merging Customers


Processes & Procedures - Advanced

These are the tasks that only one inventory person needs to be managing to avoid duplication or any kind of too-many-hands-in-the-pot issues.

Quickbooks POS Advanced Overview

68 Interview Change a Print Template

The Website

79 Interview: Authorize.net: What, When & Why?

Inventory

91 Interview: Custom Order Items & Accurate Customer History 

General Inventory Notes

98 Interview: Advanced Receiving: Czech Glass